Online ordering help

It's easy to open an account with us online.

• Before you begin, make sure you have the following to hand:

  • Bank account details
  • Company registration information
  • AWRS number if applicable
  • Previous account details if you have traded with us before
  • Two forms of identification
    
    

Quick questions:

I've forgotten my password, what should I do?
Click here to reset your password.

My application login has been locked, what should I do?
Send our team an email to unlock your account.

• Navigate to the login page
  
  
• Enter your Username and Password, click Login
  
  

 

Your personalised home page gives you instant access to popular areas of the site;

Quick questions:

Can my homepage be branded for my business?
We can help for large groups, please email our team.

Why can't I see promotions?
Check with your account manager if you're eligible.

Your My Account page allows you to manage your details and settings;

1. 1. Account details - View your stored information
   2. My history - View, review, retrieve and repeat orders
   3. Security settings - Update your password
   4. Customisation – Change how you show prices
   5. My reports - View order analysis of order history
   6. My order pads - Create and amend your saved pads

Adding more users to your account, allows multiple people to build and place orders.

• Navigate to My Account
  
• Select Invite Additional Buyers
  
• Complete the form fields and click Submit
  
• You'll now be able to review the buyers on your account
  
• Your new buyer will receive an email notification to set a password

You can manage some of your online ordering account on the My Account page;

• Navigate to My Account
  
• Updating your password
  • Select Change Password under Security Settings
    
  • Complete the form fields and click Change Password
    
• Show prices excluding VAT
  • Select Excluding Vat under Customisation
    

Learn more about your purchases with Order Analysis Reports.

• Navigate to My Account
  
  
• Select Order Analysis Report under My Reports
  
• Complete the criteria for the report you wish to generate and click Generate Report
  
  
  

Find previous orders; view and download an order summary.

• Navigate to My Account
  
  
• Select My Order History under My History
  
• Complete the criteria for the orders you wish to see and click find
  
• Click an order number to view the individual order detail
  
  
• Click Download to export an order summary
  
  

Your Order Now page allows you to manage your details and settings;

1. 1. Approve Orders - Authorise orders placed by other buyers, if enabled
   2. Order Status Profile - Summary of recent order statuses
   3. Quick Order Pad - Easy ordering using our product codes
   4. Useful Tools - Popular quick links
   5. Company Order Pads - Your saved quick shopping lists
   6. Account Details - Summary and next delivery day information

You can quickly place your orders if you have the product codes to hand using the Quick Order Pad.

Quick questions:

Can I repeat a previous order? Yes, Select 'Repeat this order' when viewing the previous order.
Can I set an order pad for each of my venues? Yes, using our head office tools.

Create and manage your order pads to have a quick order list always close at hand

• Navigate to My Account
  
• To create a new order pad
  • Select Order Pad Management under My Order Pads
    
  • Select the Please Select dropdown box, followed by New and then click Select Pad
    
  • Enter a name for your list and click Create New Order Pad
    
  • Type product codes or product names, and then select Add
    
  • Once completed, select Update Order Pad to save your order pad
    
• To edit a saved order pad
  • Select My Saved Order Pads under My Order Pads
    
  • Select the Please Select dropdown box, the list you wish to edit and click Select Pad
    
  • Click Edit Order Pad
    
  • Add products entering the product code or name and clicking Add
    
  • Remove individual products by selecting delete next to the product name
    
  • Remove multiple products by select each tick box followed by Delete Selected
    
  • Once completed, select Update Order Pad to save your order pad
    
• Using a saved order pad
  • Navigate to Order Now
    
  • Select the list you wish to use under Company Order Pads
    
  • Input require quantities and click Add Items To Basket
    

• Build your order by adding items to your Basket
  
• Navigate to your Basket
  
• Review your order and select Proceed to checkout
  
• If stock of a product cannot be reserved, you will receive the following message
  

If you have logins for multiple venues, we can make it easier for you with a single username and password that has access to them all.

• Our MC Live Support team can create a Head Office login for you.
  

• Log in using your Head Office login
  
• Navigate to My Account
  
• Select View Buyers in Company under Account Details
  
• Click Show next to the venue login you wish to use
  
• You can now place an order for this delivery address by adding products to your basket.

If eligible, your promotions page will show you all the offers available to you. From here, you can filter the promotions you see by:

Quick questions:

Can I view a promotions brochure?
Yes, you can browse your brochure online, you just need your ship to. number.

Why can't I see promotions?
Not all customers are eligible, please speak to your account manager.

• Navigate to your Basket
  
• Change quantities by using the buttons or by entering a number and clicking the refresh icon
  
• To remove a product completely, click the trash icon
  
• Order up to 5 weeks in advance by changing your preferred delivery day
  
• Finally, select Proceed to checkout and after a final review click Confirm your order

If you have a credit account with us, you can simply checkout and manager account payments with ebilling. For prepayment accounts you can pay with credit or debit card using the Sage payment gateway, an easy and secure way to make payments by card.

• Once you're happy with your order, click Proceed to checkout
  
• Review your delivery information and click Proceed to Payment
  
• Have one last check of everything and click Confirm your order
  
• If you've selected to pay by card, you'll now be asked to enter these details
  
• Otherwise the balance will be added to your credit account and the order confirmed
  

Guest checkout offers our top selling products for free delivery within 3-5 five working days. For access to our full range, next day delivery, dedicated account management and much more open an account today.

• You do not need a Matthew Clark account, but you must:

  • Be ordering for and to a business
  • Have your delivery address registered with the Royal Mail as a business premises
  • Order up to the maximum order value of £1,500
  • Checkout using a credit or debit card
  • Familiarise yourself with our Guest Checkout FAQs
    
    
• Navigate to our product listings
  
  
• Build your order with eligible products
  
  
• Click the trolley icon to begin checkout
  
  
• Complete the form fields and click Proceed to Payment
• Select the Be our guest option
  
• Review our Terms and Conditions for Guest Checkout
• Complete your declarations
  
• Complete the reCaptcha and click submit
  
• You'll now be taken to the Sage payment gateway to complete your order