Contacting us

With high demand, our phones lines may be busier than usual and we recommend placing orders via to avoid waiting times.

England/Wales: Order online 24/7 at Matthew Clark Live or call 0844 822 3901.
Scotland: Order online 24/7 at Matthew Clark Live.
Manage billing 24/7 with e-billing.
Customer services
England/Wales: 0344 822 3910 or email us.
Scotland: 0141 429 4711 or email us.
General enquiries
England/Wales: 01275 891 400 or email us.
Scotland: 01275 836 726 or email us.

Phone lines are open Monday - Friday 9:00am-5:00pm. Calls to our 0844 numbers cost 7p per minute plus your network suppliers access charge.

To continue to keep you and your business safe, we have introduced new security measures for customers who order over the phone via our contact centre. Going forward, we will require you to quote the Ship To Account Number associated with your outlet when calling to place an order.

Send us a message

We would love to hear from you, if there is anything that you would like to discuss with us, fill in the form below and our team will get you in touch with the right person.

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Enter your enquiry. Please include your account number to help us handle your enquiry better.